It Change & Release Management Operations Analyst

Hartford Fire Insurance

Multiple Locations
Base: $72,000 - $108,000; bonus/equity: short-term...
Hybrid
24x7 operational support
Servicenow change integrity
Cross-lob coordination
The IT Change & Release Management Operations Analyst provides 24x7 operational support for enterprise Change and Release Management

Job Summary

  • The IT Change & Release Management Operations Analyst provides 24x7 operational support for enterprise Change and Release Management.
  • This is a hands-on operational role critical to maintaining service stability during global change and release windows.
  • Support automation and GenAI initiatives to reduce manual effort, improve data quality, and enhance leadership visibility.

Matching Summary

The IT Change & Release Management Operations Analyst provides 24x7 operational support for enterprise Change and Release Management.

Salary

Base: $72,000 - $108,000; Bonus/Equity: short-term or annual bonuses, long-term incentives; Benefits: on-the-spot recognition

Skills & Requirements

Must-have

  • 24x7 operational support
  • ServiceNow Change integrity
  • cross-LOB coordination
  • global change and release windows
  • governance and audit readiness
  • ECAB readiness

Nice-to-have

  • modernize Change Operations
  • GenAI-enabled insights
  • automation initiatives
  • fast-paced, high-visibility environment

Key Requirements

  • ITIL Foundation or higher
  • ITIL-aligned Change and Release Management
  • regulated or audit-sensitive environments
  • ServiceNow certification
  • running ECABs for complex changes
  • assess and validate change risk
  • coordinating releases across multiple teams
  • applying automation and/or GenAI
  • rotational shifts

Work Rights

Authorized to work in the US without company sponsorship

Tailored Resume

Cover Letter