As a Product/Technical Support Agent, you must represent our company well by being responsible, punctual and motivated to go above and beyond the call of duty
Job Summary
As a Product/Technical Support Agent, you must represent our company well by being responsible, punctual and motivated to go above and beyond the call of duty.
Your day could see you: Answer inbound calls from customers (or potential customers) who have questions and/or need help with consumer electronics, and handle upsell.
We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values: Collaboration, Impact, Passion, Transparency.
Matching Summary
As a Product/Technical Support Agent, you must represent our company well by being responsible, punctual and motivated to go above and beyond the call of duty.
Skills & Requirements
Must-have
excellent verbal and written communication
problem-solving abilities
handle inbound calls
troubleshooting
gather and record customer information
utilize knowledge base system
Nice-to-have
demonstrate initiative and interest
knack for multi-tasking
positive attitude
work under minimal supervision
collaborative environment
Key Requirements
2+ years technical inbound call center experience
work effectively with windows-based computer systems