O2c Client Resolution Manager

BSI Group

Milton Keynes, , GB
Hybrid
End-to-end order to cash process knowledge
Global client issue resolution experience
Cross-functional team accountability
This senior global role leads the end-to-end O2C client resolution model ensuring timely and transparent resolution of client-impacting issues

Job Summary

  • This senior global role leads the end-to-end O2C client resolution model ensuring timely and transparent resolution of client-impacting issues.
  • BSI offers flexible working, comprehensive benefits including health insurance, pension plan, and extensive learning and development opportunities.
  • BSI is a purpose-led organisation focused on positive societal impact, innovation, and fostering a diverse and inclusive workplace.

Matching Summary

This senior global role leads the end-to-end O2C client resolution model ensuring timely and transparent resolution of client-impacting issues.

Skills & Requirements

Must-have

  • End-to-end Order to Cash process knowledge
  • Global client issue resolution experience
  • Cross-functional team accountability
  • Advanced Excel and MS Office skills
  • Financial systems expertise including SAP
  • Governance and audit compliance

Nice-to-have

  • Shared services or global business services experience
  • Experience with BI tools like Power BI or Tableau
  • Exposure to transformation and automation projects
  • Professional qualification in Finance or Analytics
  • Hybrid working environment

Key Requirements

  • 5–7+ years Credit & Collections or O2C experience
  • Proven escalation ownership in global environment
  • Strong audit and governance awareness
  • Relevant professional qualification desirable

Work Rights

Not specified

Tailored Resume

Cover Letter