Associate It Onsite Support

University of Arkansas for Medical Sciences

Commensurate with education + experience; not spec...
Fully remote
Bachelor's or associate degree in computer science
High school diploma plus 2 years experience in cabling
Ability to respond immediately to trouble calls outside work hours
The position provides accurate and timely solutions to end user computer and networking problems either remotely or at the user's location

Job Summary

  • The position provides accurate and timely solutions to end user computer and networking problems either remotely or at the user's location.
  • This role participates in a group 24 hours a day 7 days a week 365 days a year on-call rotation where each member takes call for 1 week at a time.
  • UAMS offers benefits including medical, dental, vision plans, up to 10% matched retirement contribution, and education discounts for staff.

Matching Summary

The position provides accurate and timely solutions to end user computer and networking problems either remotely or at the user's location.

Salary

Commensurate with education and experience; Not specified; Benefits: Medical, Dental, Vision, Retirement match up to 10%

Skills & Requirements

Must-have

  • Bachelor's or Associate degree in Computer Science
  • High School diploma plus 2 years experience in cabling
  • Ability to respond immediately to trouble calls outside work hours
  • Willingness to participate in rotating weekend and holiday coverage
  • Basic troubleshooting and technical skills for end user problems

Nice-to-have

  • Customer service experience
  • A+ certification
  • Network+ certification
  • MCP certification
  • CCNA certification

Key Requirements

  • Bachelor's degree in Computer Science or related field
  • Associates degree in Computer Science or related field
  • High School diploma plus 2 years experience in cabling
  • Proof of legal authority to work in the United States

Work Rights

Must have proof of legal authority to work in the United States

Tailored Resume

Cover Letter