Customer Service Specialist, Apac (korean Speaking)

Firmenich

Singapore, Singapore
On-site
Korean language proficiency required
3 years order management experience
Sap sd and mm modules knowledge
The Customer Service Specialist role at Firmenich in Singapore seeks a Korean-speaking professional to manage order fulfillment and enhance customer service within the Asia Pacific region. The position focuses on the Order-to-Cash process and aims to drive continuous improvements in service delivery

Job Summary

  • This role serves as the primary point of contact between supply locations and customers in the Asia Pacific region to ensure prompt order delivery.
  • The position owns the Order-to-Cash process, managing everything from order validation and shipping coordination to invoice creation and complaint resolution.
  • Candidates will work within a science-led company committed to sustainability and diversity, with opportunities for career growth across health, nutrition, and beauty sectors.

Matching Summary

Match Score: 85

The Customer Service Specialist role at Firmenich in Singapore seeks a Korean-speaking professional to manage order fulfillment and enhance customer service within the Asia Pacific region. The position focuses on the Order-to-Cash process and aims to drive continuous improvements in service delivery.

Skills & Requirements

Must-have

  • Korean language proficiency required
  • 3 years order management experience
  • SAP SD and MM modules knowledge
  • International shipping practices and Incoterms
  • English communication skills

Nice-to-have

  • L/C negotiation experience
  • Process improvement mindset
  • Multi-cultural team collaboration
  • Customer portal promotion skills
  • Proactive problem-solving abilities

Key Requirements

  • Minimum Diploma in Business Administration, Logistics, or Supply Chain
  • Minimum 3 years relevant experience in order management or logistics
  • Proficiency in Korean (spoken and written)
  • Experience preferably in chemical, pharmaceutical, or related industry

Work Rights

Not specified

Tailored Resume

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