SHORE Solutions Inc is seeking a Customer Care Specialist to join their team in Pasig City, Philippines. The ideal candidate should possess at least one year of customer service experience, excellent communication skills, and a strong understanding of North American culture
Job Summary
This role will focus on driving customer satisfaction by answering inquiries, coordinating with account managers, addressing pain points and maintaining cohesive cross functional communication.
Provide full range of customer service to assigned clients by phone or email. Full range of customer service includes handling of incoming calls and outgoing calls.
HMO coverage for you and yearly Kick Off Parties with major giveaways are among the benefits offered.
Matching Summary
Match Score: 85
SHORE Solutions Inc is seeking a Customer Care Specialist to join their team in Pasig City, Philippines. The ideal candidate should possess at least one year of customer service experience, excellent communication skills, and a strong understanding of North American culture.
Skills & Requirements
Must-have
Answering customer inquiries
Addressing customer pain points
Providing customer service via phone/email
Accurate data entry
Meeting operational targets
Nice-to-have
Teamwork and collaboration
Positive and energetic attitude
Receptive to feedback and coaching
Proposing continuous improvement ideas
Supportive of colleagues
Key Requirements
1 year customer service experience
2 years of college education completed
Excellent understanding of US/North American culture