Manager, D&t Sap Service Delivery Manager

Firmenich

Hyderabad, India
On-site
10+ years sap experience
5+ years service delivery management
Application managed services expertise
The role involves managing SAP application management services contracts across on-premises and cloud environments while ensuring suppliers meet agreed service levels

Job Summary

  • The role involves managing SAP application management services contracts across on-premises and cloud environments while ensuring suppliers meet agreed service levels.
  • Candidates will oversee contract and financial management, including license compliance, forecasting, and invoice follow-up.
  • The position offers a flexible work environment within a global, intercultural team focused on shaping the future through digital innovation.

Matching Summary

The role involves managing SAP application management services contracts across on-premises and cloud environments while ensuring suppliers meet agreed service levels.

Skills & Requirements

Must-have

  • 10+ years SAP experience
  • 5+ years service delivery management
  • Application Managed Services expertise
  • Supply Chain or Order Management domain knowledge
  • On-premises and cloud services management
  • SLA adherence and performance monitoring

Nice-to-have

  • Strong leadership capabilities
  • Excellent communication skills
  • Ability to manage conflicting stakeholder interests
  • Continuous improvement initiative participation
  • Cross-team collaboration skills

Key Requirements

  • 10+ years of experience in SAP
  • At least 5 years in service delivery management
  • Proven functional experience in Supply Chain, Order Management, or Manufacturing
  • Experience with Application Managed Services operations and finances

Work Rights

Not specified

Tailored Resume

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