The role involves managing and analyzing customer remediation issues for various banking lines of business including cards, retail banking, mortgage, and operations
Job Summary
The role involves managing and analyzing customer remediation issues for various banking lines of business including cards, retail banking, mortgage, and operations.
The candidate will execute comprehensive data remediation approaches, perform impact assessments, and support audits by providing data evidence and artifacts.
The position requires adherence to compliance, risk assessment, and ethical judgment to safeguard the firm, its clients, and assets.
Matching Summary
The role involves managing and analyzing customer remediation issues for various banking lines of business including cards, retail banking, mortgage, and operations.
Skills & Requirements
Must-have
SAS and SQL proficiency
Client remediation analytics
Banking domain knowledge
Data analysis and reporting
Issue management and root cause analysis
Audit support and compliance
Hybrid work schedule
Nice-to-have
Big data and machine learning experience
Communication and diplomacy skills
Strategic thinking
Experience with R, Python
Knowledge of consumer banking products
Experience with Jira and Bitbucket
Proficient in MS Excel, PowerPoint, VBA
Key Requirements
At least 2 years relevant experience
Bachelor’s degree or equivalent experience
Experience in data analyst role
Experience in banking industry preferred
Ability to engage resources outside direct control
Knowledge of analytic tools such as SAS E-miner, Knowledge Seeker, SPSS