Business Process Manager

NN Group

The Hague, Netherlands
Base: €3,364 - €4,485 pm (36 hours); bonus/equity:...
Hybrid
4-5 years itil process manager experience
Itil v3 and itil 4 knowledge
Incident problem change management expertise
You play a crucial role in making processes more efficient and optimizing the service for customers within the IT landscape

Job Summary

  • You play a crucial role in making processes more efficient and optimizing the service for customers within the IT landscape.
  • The company offers a salary between €3,364 and €4,485 based on 36 hours along with 27 vacation days and a modern pension.
  • You will work as a central figure connecting business units, IT teams, and countries to ensure process reliability and continuous improvement.

Matching Summary

You play a crucial role in making processes more efficient and optimizing the service for customers within the IT landscape.

Salary

Base: €3,364 - €4,485 per month (36 hours); Bonus/Equity: 13th month and holiday allowance included; Benefits: 27 vacation days, Diversity Days, pension, NS Business Card, home office allowance

Skills & Requirements

Must-have

  • 4-5 years ITIL Process Manager experience
  • ITIL V3 and ITIL 4 knowledge
  • Incident Problem Change Management expertise

Nice-to-have

  • ServiceNow ITSM platform knowledge
  • Dutch language proficiency
  • Strong stakeholder engagement skills

Key Requirements

  • 4-5 years of experience as ITIL Process Manager or BPM
  • Knowledge of ITIL V3 and ITIL 4 frameworks
  • Experience with IT Service Management processes

Work Rights

Not specified

Tailored Resume

Cover Letter