Charlie Health's mission is to connect the world to life-saving behavioral health treatment by delivering personalized, virtual care rooted in connection
Job Summary
Charlie Health's mission is to connect the world to life-saving behavioral health treatment by delivering personalized, virtual care rooted in connection.
The Patient/Care Scheduling Specialist will welcome clients and families into the program post-admission, build rapport, and provide care coordination and customer service.
Key responsibilities include placing outbound calls, managing client schedules, acting as a liaison between patients and internal teams, and meeting determined KPIs.
Matching Summary
Charlie Health's mission is to connect the world to life-saving behavioral health treatment by delivering personalized, virtual care rooted in connection.
Skills & Requirements
Must-have
Outbound calls, emails, and texts to clients
Liaison between patients and internal teams
Manage client schedule and appointments
Meet determined KPIs
Customer financial discussions
HIPAA policies and procedures
Nice-to-have
Dynamic and passionate individual
Build rapport with clients and families
High level of emotional intelligence
Adapt to organizational change
Key Requirements
Minimum 2 years customer/patient success or support role