Bilingual Customer Care Sr. Specialist Retail $21/hr + 10% Lang Differential

First National Bank of Omaha

Omaha, Nebraska, United States
Base: $21.00ph + 10% language differential ($23.10...
Fully remote (with initial on-site training required)
Bilingual english and spanish required
70-mile radius of omaha ne tower residence
9 weeks on-site training attendance mandatory
First National Bank of Omaha is seeking a Bilingual Customer Care Sr. Specialist for a remote position, offering a starting pay of $21/hr plus a 10% language differential. Candidates must complete a 7-week on-site training before transitioning to a flexible remote schedule

Job Summary

  • This role serves as the primary voice of FNBO, providing superior customer experience through inbound and outbound calls.
  • Employees must complete 9 weeks of paid on-site training before transitioning to a remote work schedule.
  • The position offers competitive compensation including a language differential and comprehensive benefits starting the first of the month after hire.

Matching Summary

Match Score: 85

First National Bank of Omaha is seeking a Bilingual Customer Care Sr. Specialist for a remote position, offering a starting pay of $21/hr plus a 10% language differential. Candidates must complete a 7-week on-site training before transitioning to a flexible remote schedule.

Salary

Base: $21.00/hr + 10% Language Differential ($23.10 total); Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, 401k matching, HSA, Tuition Assistance

Skills & Requirements

Must-have

  • Bilingual English and Spanish required
  • 70-mile radius of Omaha NE Tower residence
  • 9 weeks on-site training attendance mandatory
  • Quiet home workspace with reliable internet
  • Inbound and outbound call handling

Nice-to-have

  • 12 months customer service experience preferred
  • Banking software familiarity
  • Branch experience a plus
  • Basic sales skills
  • Problem-solving abilities

Key Requirements

  • High school diploma or GED
  • Unrestricted US work authorization
  • No future sponsorship required

Work Rights

Must have unrestricted work authorization

Tailored Resume

Cover Letter