Manager, Technical Account Management

Adobe

Lehi, US
Base: $128,100 -- $216,200 annually; bonus/equity:...
Technical account management leadership
Customer experience orchestration
Software/saas technical team management
Lead, coach, develop, and mentor a team of Technical Account Managers focused on supporting Adobe's largest customers

Job Summary

  • Lead, coach, develop, and mentor a team of Technical Account Managers focused on supporting Adobe's largest customers.
  • Motivate the team to deliver exceptional customer experiences through understanding customer needs and driving adoption of new solutions.
  • Partner with Customer Success and Sales leadership to align support efforts and drive customer retention and value realization.

Matching Summary

Lead, coach, develop, and mentor a team of Technical Account Managers focused on supporting Adobe's largest customers.

Salary

Base: $128,100 -- $216,200 annually; Bonus/Equity: Sales commission plans or Annual Incentive Plan (AIP), potential new hire equity award; Benefits: Not specified

Skills & Requirements

Must-have

  • Technical Account Management leadership
  • Customer Experience Orchestration
  • Software/SaaS technical team management
  • Customer-facing experience
  • Service and customer centricity
  • Performance management and feedback

Nice-to-have

  • Strong executive presence
  • Radical candor
  • Advocate for team visibility
  • Service-oriented mindset
  • Technical curiosity

Key Requirements

  • Minimum 5 years people management experience
  • Experience in enterprise-level software support/professional services/account management
  • Proven ability to manage a complex book of business
  • Direct experience managing customer concerns successfully

Work Rights

Not specified

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