Technology Support Specialist

University of Arkansas, Fayetteville

Fayetteville, Arkansas, US
$43,923 - $46,000; not specified; benefits eligibl...
Fully remote
Help desk ticketing system
Hardware and software configuration
Troubleshoot data and network issues
The Technology Support Specialist is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users

Job Summary

  • The Technology Support Specialist is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.
  • The University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance.
  • The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs.

Matching Summary

The Technology Support Specialist is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.

Salary

$43,923 - $46,000; Not specified; Benefits eligible

Skills & Requirements

Must-have

  • Help Desk ticketing system
  • Hardware and software configuration
  • Troubleshoot data and network issues
  • End user training and support
  • IT support services

Nice-to-have

  • Excellent interpersonal skills
  • Work collaboratively
  • Positive work-life balance
  • Advance state and build world

Key Requirements

  • Bachelor's degree in computer science or related field
  • At least one year of computer support experience
  • At least five years of computer support experience
  • Customer Service experience
  • Experience using IT Help Desk ticket tracking system

Work Rights

Proof of legal authority to work in the United States

Tailored Resume

Cover Letter