Service Agent (dallas Water Utilities) - Civil Service

City of Dallas

Dallas, US
$49,254.40 - $55,348.80 py
Remote
Gather and analyze information
Schedule necessary action
Inform parties involved
Investigates service requests by gathering and analyzing information to determine the scope of the request, schedules necessary action and informs parties involved regarding disposition to ensure that service requests from the public, City Manager's Office and other parties are handled expeditiously and appropriately

Job Summary

  • Investigates service requests by gathering and analyzing information to determine the scope of the request, schedules necessary action and informs parties involved regarding disposition to ensure that service requests from the public, City Manager's Office and other parties are handled expeditiously and appropriately.
  • The Service Agent provides information, coordinates services, and ensures that various departments are effectively reaching and communicating with the community, individuals, and other agencies.
  • With competitive benefits, growth opportunities, and a vibrant work culture, we’re committed to helping you thrive while you help our city flourish.

Matching Summary

Investigates service requests by gathering and analyzing information to determine the scope of the request, schedules necessary action and informs parties involved regarding disposition to ensure that service requests from the public, City Manager's Office and other parties are handled expeditiously and appropriately.

Salary

$49,254.40 - $55,348.80

Skills & Requirements

Must-have

  • gather and analyze information
  • schedule necessary action
  • inform parties involved
  • respond to service requests
  • maintain and update data

Nice-to-have

  • thrive while helping city flourish
  • service, innovation, and community

Key Requirements

  • High School Diploma, GED, or equivalent work experience
  • Three (3) years of customer service experience
  • Complaint resolution experience required
  • No felony drug offenses within last 10 years
  • No animal cruelty convictions
  • Must be able to work various shifts

Work Rights

Not specified

Tailored Resume

Cover Letter