Technical Support Specialist

Brookfield Asset Management

London, United Kingdom
Fully remote
3-6 years it support experience
Windows 10/11 and macos proficiency
Microsoft office 365 and servicenow
The Deskside Support Specialist serves as the face of Technology Services, providing first-line deskside and remote support to end users

Job Summary

  • The Deskside Support Specialist serves as the face of Technology Services, providing first-line deskside and remote support to end users.
  • This role is key to ensuring a high-quality user experience and seamless support across the organization while collaborating with other TS teams.
  • Brookfield seeks team members who align with their values of being Entrepreneurial, Collaborative, and Disciplined in a dynamic culture.

Matching Summary

The Deskside Support Specialist serves as the face of Technology Services, providing first-line deskside and remote support to end users.

Skills & Requirements

Must-have

  • 3-6 years IT support experience
  • Windows 10/11 and macOS proficiency
  • Microsoft Office 365 and ServiceNow
  • Active Directory and Microsoft Intune
  • Desktop hardware and network troubleshooting

Nice-to-have

  • Financial services industry experience
  • Front-office support background
  • Server OS knowledge
  • CompTIA A+ or Network+ certification
  • ITIL Foundation or Intermediate certification

Key Requirements

  • Bachelor's degree in computer science or related field
  • 3-6 years of relevant IT support experience
  • Experience working with third-party service providers
  • Strong customer service and relationship management skills

Work Rights

Not specified

Tailored Resume

Cover Letter