Customer Service Representative, Sme & Trainer (night Shift)

ResMed

Kuala Lumpur, Malaysia
Exceptional customer service skills
Experience in high volume customer service
Ability to handle escalations
The primary role is to provide exceptional customer service and support via various communication channels

Job Summary

  • The primary role is to provide exceptional customer service and support via various communication channels.
  • This position requires a Subject Matter Expert to drive performance improvement and handle escalations effectively.
  • Joining ResMed means being part of a diverse and inclusive culture that values innovative ideas.

Matching Summary

The primary role is to provide exceptional customer service and support via various communication channels.

Skills & Requirements

Must-have

  • Exceptional customer service skills
  • Experience in high volume customer service
  • Ability to handle escalations

Nice-to-have

  • Experience supporting process improvement projects
  • Strong problem solving skills
  • Collaborative team environment

Key Requirements

  • Minimum 10 years’ experience
  • Diploma or degree holder in any discipline
  • Experience conducting training

Work Rights

Not specified

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