Jr It Regional Service Desk Coordinator

Johnson Electric

Zacatecas, Mexico
Fully remote
First-level it support
End-user device support
System monitoring
Provide hands-on, first-level IT support across the Americas Region for end-user devices, infrastructure, and system monitoring

Job Summary

  • Provide hands-on, first-level IT support across the Americas Region for end-user devices, infrastructure, and system monitoring.
  • Install, configure, and maintain IT equipment, monitor system alerts, record IT asset data, and support change management processes.
  • Collaborate with corporate IT teams, ensure cybersecurity compliance, provide basic technical guidance, and participate in on-call rotation.

Matching Summary

Provide hands-on, first-level IT support across the Americas Region for end-user devices, infrastructure, and system monitoring.

Skills & Requirements

Must-have

  • First-level IT support
  • End-user device support
  • System monitoring
  • Cybersecurity compliance
  • IT asset management
  • On-call rotation

Nice-to-have

  • Community engagement opportunities
  • Employee empowerment culture
  • Work on diverse projects
  • Innovative facilities access

Key Requirements

  • Associate degree in IT or related field
  • Minimum 1 year IT support experience
  • Experience with remote desktop tools
  • Proficiency with Windows OS and Microsoft Office
  • Familiarity with IT ticketing systems

Work Rights

Not specified

Tailored Resume

Cover Letter