As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
The Customer Banking Specialist will have in-depth conversations with customers to support their overall banking needs including Home Loans, Business Banking, and Financial Advice.
The role involves problem solving, providing effective solutions, and driving a risk-adverse culture while supporting customers with enquiries and account maintenance.
Matching Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
Exceptional customer service delivery
Excellent communication skills
Ability to articulate financial terms clearly
Work in busy retail environment
Support credit product applications
Conduct financial health checks
Champion risk-adverse culture
Nice-to-have
Genuine interest in financial wellbeing
Ability to find solutions with integrity
Provide holistic customer solutions
Demonstrate digital banking options
Work with diverse customer needs
Key Requirements
Proven experience in customer service
Experience in Financial Services, Retail, or Hospitality
Availability for Wednesday to Friday 12pm-4pm roster