Customer Service Lead Ft

SpartanNash

Wyoming, Michigan, US
Accurate transaction processing
Product location knowledge
Ad item and special price knowledge
This role is responsible to provide and maintain a high standard of customer service in the store's front-end operations and supervise all front-end activities in absence of the Customer Service Manager

Job Summary

  • This role is responsible to provide and maintain a high standard of customer service in the store's front-end operations and supervise all front-end activities in absence of the Customer Service Manager.
  • Key responsibilities include accurately performing all transactions, managing return-to-stock items, training others, and maintaining a clean, attractive, and well-stocked department.
  • SpartanNash offers a robust and competitive Total Rewards benefits package and is committed to providing equal employment opportunities to all individuals.

Matching Summary

This role is responsible to provide and maintain a high standard of customer service in the store's front-end operations and supervise all front-end activities in absence of the Customer Service Manager.

Skills & Requirements

Must-have

  • Accurate transaction processing
  • Product location knowledge
  • Ad item and special price knowledge
  • Return-to-stock item handling
  • Guest experience guidelines adherence
  • PPE and Safety Guidelines

Nice-to-have

  • Braggingly happy team members
  • People First culture
  • Associate development investment
  • Suggestive selling skills

Key Requirements

  • High school graduate or equivalent (GED)
  • Proficient Computer skills
  • Accounting/Bookkeeping skills
  • Interpret/Analyze Financials
  • Develop/ Manage Budgets
  • Delegate/Direct/Implement
  • Physical ability to lift up to 50 pounds

Work Rights

Not specified

Tailored Resume

Cover Letter