Fraud Hotline Agent

Keyslibraries

Ohio, US
Base: $18.75 - $25.00 ph; bonus/equity: incentive ...
Fully remote
Receive inbound fraud calls
Liaison between business lines and clients
Create and document fraud alerts
The Fraud Hotline is the central unit to receive inbound retail fraud calls and create alerts for review within the Fraud Department

Job Summary

  • The Fraud Hotline is the central unit to receive inbound retail fraud calls and create alerts for review within the Fraud Department.
  • Receive inbound calls regarding retail fraud from internal teams, clients, and external institutions.
  • This position is eligible to earn a base hourly rate in the range of $18.75 - $25.00 per hour.

Matching Summary

The Fraud Hotline is the central unit to receive inbound retail fraud calls and create alerts for review within the Fraud Department.

Salary

Base: $18.75 - $25.00 per hour; Bonus/Equity: Incentive compensation may include production, commission, and/or discretionary incentives; Benefits: Listed benefits available

Skills & Requirements

Must-have

  • Receive inbound fraud calls
  • Liaison between business lines and clients
  • Create and document fraud alerts
  • Collaborate with fraud division departments

Nice-to-have

  • Exceptional attention to detail
  • Outstanding customer service abilities
  • Ability to work independently

Key Requirements

  • High School Diploma or GED equivalent
  • Minimum 1 year experience
  • Meet production goals
  • Manage multiple tasks efficiently

Work Rights

Not specified

Tailored Resume

Cover Letter