Payment Operations - Lead Associate

Fannie Mae

Multiple Locations, US
Base: $109,000 - $142,000 py; bonus/equity: eligib...
Hybrid
Electronic payments expertise ach fedwire swift
Financial products and banking regulatory knowledge
Process improvement and lean management principles
Fannie Mae is seeking a Payment Operations - Lead Associate to enhance customer satisfaction and operational efficiency within the organization. The role requires strong expertise in electronic payments, project leadership, and risk assessment, contributing to process improvements and performance metrics

Job Summary

  • This role leads a team to support customer and performance measures focusing on completeness, timeliness, quality, and customer satisfaction.
  • The position requires resolving customer issues, managing third-party service level agreements, and identifying process exceptions and risks.
  • Fannie Mae offers a comprehensive benefits package including health, life, and voluntary lifestyle perks to enhance employee well-being.

Matching Summary

Match Score: 85

Fannie Mae is seeking a Payment Operations - Lead Associate to enhance customer satisfaction and operational efficiency within the organization. The role requires strong expertise in electronic payments, project leadership, and risk assessment, contributing to process improvements and performance metrics.

Salary

Base: $109,000 - $142,000 per year; Bonus/Equity: Eligible for incentive program; Benefits: Comprehensive health, life, and lifestyle perks

Skills & Requirements

Must-have

  • Electronic payments expertise ACH Fedwire SWIFT
  • Financial products and banking regulatory knowledge
  • Process improvement and Lean management principles
  • Data analysis using Excel Tableau Power BI
  • Risk assessment and governance control design

Nice-to-have

  • Cash position and forecasting experience
  • Fedline Advantage tool proficiency
  • Nacha file formatting and ISO 20022 knowledge
  • Strong stakeholder relationship building skills
  • Cross-functional project leadership experience

Key Requirements

  • 4 years of minimum required experience
  • Bachelor's degree or equivalent education
  • Accredited ACH Professional (AAP) or Certified Treasury Professional (CTP) preferred
  • Advanced Microsoft Office suite proficiency
  • Experience with electronic payment processing and settlement

Work Rights

Not specified

Tailored Resume

Cover Letter