Patient Family Relations Specialist, Float

Center for Integration Science / Mass General Brigham

Boston, MA, USA
Base: $58,136.00 - $84,656.00/annual; bonus/equity...
4d onsite
Investigate patient complaints and grievances
Mediate expectations between patients and staff
Ensure cms and joint commission compliance
The Patient Family Relations Specialist serves as a liaison between patients, families, and staff to resolve complaints and highlight compliments in a compassionate manner

Job Summary

  • The Patient Family Relations Specialist serves as a liaison between patients, families, and staff to resolve complaints and highlight compliments in a compassionate manner.
  • This role requires the ability to conduct timely investigations into patient concerns while ensuring compliance with federal regulations like CMS and The Joint Commission.
  • The position offers a competitive annual salary range of $58,136.00 to $84,656.00 along with comprehensive benefits and career advancement opportunities.

Matching Summary

The Patient Family Relations Specialist serves as a liaison between patients, families, and staff to resolve complaints and highlight compliments in a compassionate manner.

Salary

Base: $58,136.00 - $84,656.00/Annual; Bonus/Equity: Not specified; Benefits: Comprehensive benefits, career advancement, differentials, premiums, and bonuses

Skills & Requirements

Must-have

  • Investigate patient complaints and grievances
  • Mediate expectations between patients and staff
  • Ensure CMS and Joint Commission compliance
  • Conduct rounds for preemptive feedback
  • Draft formal correspondence for leadership

Nice-to-have

  • Compassionate communication in complex environments
  • Flexibility to float between multiple hospitals
  • Strong emotional self-regulation skills
  • Commitment to diversity and inclusion initiatives
  • Ability to identify service breakdown patterns

Key Requirements

  • Bachelor's degree in social work, psychology, or related field
  • 3-5 years of experience in healthcare setting
  • Proficiency in Microsoft Word, Excel, and PowerPoint

Work Rights

Not specified

Tailored Resume

Cover Letter