Pro Experience Managers are responsible for overseeing store standards, customer service, department readiness, and operational processes to increase sales and loyalty
Job Summary
Pro Experience Managers are responsible for overseeing store standards, customer service, department readiness, and operational processes to increase sales and loyalty.
This role involves driving efficient Pro customer flow, enforcing Pro standards, ensuring accurate and on-time deliveries, and performing Manager on Duty responsibilities.
Key responsibilities include championing customer service, managing Pro area readiness, ensuring on-shelf availability, and coaching associates on policies, safety, and customer service.
Matching Summary
Pro Experience Managers are responsible for overseeing store standards, customer service, department readiness, and operational processes to increase sales and loyalty.
Skills & Requirements
Must-have
customer service excellence
pro customer experience
operational process execution
team coaching and training
safety procedures adherence
manager on duty responsibilities
Nice-to-have
champion GET culture
drive associate morale
voice of the associate initiatives
big box retail leadership
Key Requirements
1 year relevant work experience
Management of people experience
Retail operations experience
Must be 18 years of age or older
Legally permitted to work in the United States
Flexible schedule including nights, weekends, overtime