Adoption & Retention Programs Lead

Workday

Pleasanton, CA, USA
Base: $169,800 - $254,600 usd (primary location); ...
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Design and orchestrate scaled programs
Improve product adoption and value realization
Translate strategy into repeatable programs
** Workday is seeking an Adoption & Retention Programs Lead to develop and oversee initiatives that enhance customer success by improving product adoption and retention rates. The ideal candidate will have extensive experience in customer success and program management, particularly in SaaS environments. **

Job Summary

  • The Adoption & Retention Programs Lead will establish a new function in the Customer Success Center of Excellence, reporting to the Sr. Director of Customer Success Innovation.
  • This role designs and orchestrates a portfolio of scaled programs that protect and grow Workday’s customer base by improving product adoption, value realization, and renewal health across regional and product Customer Success teams.
  • In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

Match Score: 75

** Workday is seeking an Adoption & Retention Programs Lead to develop and oversee initiatives that enhance customer success by improving product adoption and retention rates. The ideal candidate will have extensive experience in customer success and program management, particularly in SaaS environments. **

Salary

Base: $169,800 - $254,600 USD (Primary Location); Bonus/Equity: May be eligible for Workday Bonus Plan or role-specific commission/bonus, annual refresh stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • design and orchestrate scaled programs
  • improve product adoption and value realization
  • translate strategy into repeatable programs
  • define and run global adoption and retention programs
  • integrate programs into GTM and CS operating model
  • use data to measure impact and improve

Nice-to-have

  • curious minds and courageous collaborators
  • sun-drenched optimism and drive
  • empathy and shared enthusiasm
  • bold ideas and genuine care

Key Requirements

  • 8+ years of experience
  • Proven track record designing and running programs
  • Experience operating in global, highly matrixed environments
  • Deep understanding of Customer Success operating models
  • Demonstrated experience turning strategy into structured programs
  • Strong analytical skills and comfort working with CRM and CS platforms
  • Excellent communication and executive storytelling skills
  • Strong influencing and stakeholder management skills

Work Rights

Not specified

Tailored Resume

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