The Senior Manager of Design is the strategic lead for the end-to-end customer journey, defining standards for UX, UI, and Service Design across all retail touchpoints
Job Summary
The Senior Manager of Design is the strategic lead for the end-to-end customer journey, defining standards for UX, UI, and Service Design across all retail touchpoints.
This role involves managing external design agencies and contractors to ensure outsourced work meets internal standards and integrates seamlessly into the retail ecosystem.
Benefits include hybrid ways of working, exclusive discounts, and comprehensive health and wellbeing services.
Matching Summary
The Senior Manager of Design is the strategic lead for the end-to-end customer journey, defining standards for UX, UI, and Service Design across all retail touchpoints.
Skills & Requirements
Must-have
User Experience (UX) and UI Design
Service Design across retail touchpoints
Manage Hybrid Partner Model
Design System stewardship (Figma)
Omnichannel CX Strategy
WCAG accessibility standards
Nice-to-have
Creative thinking and challenging norms
Positive energy and passion for work
Data-driven iteration and friction reduction
Key Requirements
10+ years in design leadership
4+ years managing multidisciplinary teams
Proven experience managing creative or UX agencies
Deep knowledge of e-commerce UI and physical service design
Expert-level Figma proficiency
Mastery of WCAG 2.2 and inclusive design principles
Portfolio of large-scale retail transformations or omnichannel projects