Member Experience Manager

EōS Fitness

Fort Worth, TX, US
Base: $15 usd ph; bonus/equity: not specified; ben...
On-site
Exceptional customer service delivery
Front desk staff training and coaching
Billing issue resolution expertise
The core purpose of the role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service

Job Summary

  • The core purpose of the role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service.
  • This position requires partnering with department managers to train, motivate, and develop front desk staff while ensuring facility maintenance.
  • Employees receive benefits including free membership for themselves and a family member, daily pay options, and comprehensive health coverage.

Matching Summary

The core purpose of the role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service.

Salary

Base: $15 USD per hour; Bonus/Equity: Not specified; Benefits: Free membership, health insurance, 401(k) matching, daily pay

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • Front desk staff training and coaching
  • Billing issue resolution expertise
  • Facility cleanliness and safety standards
  • Member satisfaction trend monitoring

Nice-to-have

  • Proven fitness industry background
  • Social media reputation management
  • Fast-paced environment adaptability
  • Empathetic problem-solving mindset
  • Team culture inspiration skills

Key Requirements

  • Must obtain CPR certification within 30 days
  • Must attend EōS Ethos and Customer Service Training
  • Ability to lift more than 40 lbs routinely
  • Pass successful background check
  • Proficiency with fitness management software

Work Rights

Not specified

Tailored Resume

Cover Letter