Sr Patient Access Rep - Ste Clinics & Surroundings
Ochsner Health
Fully remote
Excellent customer service
Patient financial responsibility
Resolve complaints
This job provides excellent customer service to patients and guest whether via telephone contact or in person and effectively communicates with patients throughout their medical experience
Job Summary
This job provides excellent customer service to patients and guest whether via telephone contact or in person and effectively communicates with patients throughout their medical experience.
Explains insurance benefits and collects co-pays, deductibles and self-pay portions due while informing the patient of their financial responsibility; researches and resolves complaints regarding customer service, registration, authorization or scheduling.
Monitors team productivity/accuracy and works with team members on any issues.
Matching Summary
This job provides excellent customer service to patients and guest whether via telephone contact or in person and effectively communicates with patients throughout their medical experience.
Skills & Requirements
Must-have
excellent customer service
patient financial responsibility
resolve complaints
monitor team productivity
Windows-style applications
Nice-to-have
respect for privacy
adapt communication style
knowledge of federal laws
Key Requirements
High School diploma or equivalent
Minimum of 3 years of experience
Certification in Healthcare Access Manager (CHAM)
Certification in Healthcare Access Associate (CHAA)