Support Specialist, German Speaking

LIGHTSPEED COMMERCE

Berlin, Germany
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German and english communication
Customer service experience
Technical support experience
** Lightspeed Commerce is seeking a German-speaking Support Specialist in Berlin to assist customers with various technical and service-related inquiries. The role involves troubleshooting and collaborating with global teams to maintain high-quality customer support for the hospitality industry. **

Job Summary

  • You will be the first point of contact for customers needing assistance, helping with a wide variety of requests from general education to hardware/software investigation.
  • Working closely with various global teams, you will investigate, troubleshoot, test, and resolve issues that hospitality customers may be facing during service.
  • The role offers unlimited annual leave, health and wellbeing benefits, dental and optical cover, private healthcare, and equity for all Lightspeeders.

Matching Summary

Match Score: 75

** Lightspeed Commerce is seeking a German-speaking Support Specialist in Berlin to assist customers with various technical and service-related inquiries. The role involves troubleshooting and collaborating with global teams to maintain high-quality customer support for the hospitality industry. **

Skills & Requirements

Must-have

  • German and English communication
  • Customer service experience
  • Technical support experience
  • Troubleshooting techniques
  • Customer interaction platforms

Nice-to-have

  • Hospitality industry knowledge
  • SaaS product support
  • iOS application support
  • Computer networking interest
  • Passion for technology

Key Requirements

  • Previous customer service and/or technical support experience
  • Excellent verbal and written communication in German & English
  • Basic experience with online, mobile, and desktop platforms (iOS, Android, OSX, Windows)

Work Rights

Not specified

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