Assistant Customer Care Manager

PulteGroup

**
New home construction knowledge
Construction warranty understanding
Customer service skills
** PulteGroup is seeking an Assistant Customer Care Manager to support their customer care operations in the home construction domain. The role involves gaining technical expertise in construction warranties and assisting senior managers with customer service and warranty-related tasks. **

Job Summary

  • The Assistant Customer Care Manager is responsible for obtaining technical expertise in new home construction to establish a solid foundation and understanding of the basic aspects of construction warranty and customer service.
  • Assists more senior Customer Care Managers and/or direct supervisor in performing their duties and responsibilities, including monitoring warranty repairs and validating service ticket progression.
  • PulteGroup offers opportunities to grow within a Fortune 500 company that’s consistently recognized as a Fortune 100 Best Company to Work For and a certified Great Place to Work.

Matching Summary

Match Score: 75

** PulteGroup is seeking an Assistant Customer Care Manager to support their customer care operations in the home construction domain. The role involves gaining technical expertise in construction warranties and assisting senior managers with customer service and warranty-related tasks. **

Skills & Requirements

Must-have

  • new home construction knowledge
  • construction warranty understanding
  • customer service skills
  • quality inspections
  • vendor coordination

Nice-to-have

  • building trust and innovation
  • teamwork and idea valuing
  • career growth support
  • inclusion and diversity championing

Key Requirements

  • High School Diploma or equivalent
  • Valid Driver's License
  • Some customer service experience
  • Some construction experience
  • Ability to read blueprints

Work Rights

Not specified

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