Manager Of High Touch Customer Success

Ashby

Remote, United States
Competitive compensation; stock options with 10-ye...
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Saas environment experience
Team leadership and coaching
Customer adoption and retention
** Ashby is seeking a Manager of High Touch Customer Success to lead and develop a team of Customer Success Managers, focusing on enhancing the customer experience and driving long-term value for a diverse portfolio of clients. The role emphasizes team leadership, operational excellence, and cross-functional collaboration to ensure customers achieve their desired outcomes. **

Job Summary

  • The role focuses on elevating the customer experience by coaching a team of CSMs who manage a large book of business.
  • You will partner closely with Implementation, Support, and other cross-functional teams to ensure a seamless customer lifecycle.
  • Ashby offers competitive compensation, unlimited PTO, twelve weeks of paid family leave, and a $100/month education budget.

Matching Summary

Match Score: 75

** Ashby is seeking a Manager of High Touch Customer Success to lead and develop a team of Customer Success Managers, focusing on enhancing the customer experience and driving long-term value for a diverse portfolio of clients. The role emphasizes team leadership, operational excellence, and cross-functional collaboration to ensure customers achieve their desired outcomes. **

Salary

Competitive compensation; Stock options with 10-year exercise window; Not specified

Skills & Requirements

Must-have

  • SaaS environment experience
  • Team leadership and coaching
  • Customer adoption and retention
  • Scalable process implementation
  • Cross-functional collaboration

Nice-to-have

  • Empathy and accountability culture
  • Data-driven decision making
  • Structured problem solving
  • Deep listening skills
  • Passionate team development

Key Requirements

  • Experience leading CSMs in SaaS
  • Complex product support background
  • Proven track record in scaling operations

Work Rights

Not specified

Tailored Resume

Cover Letter