On-site Support Specialist Ii

GPC Tools & Equipment Sydney

Greenville, SC, United States
Customer expectation management
Product inquiry response
Order entry and processing
The Customer Service Representative II ensures customer expectations are accurately determined and are fully met, working more than 50% of the time at the customer location

Job Summary

  • The Customer Service Representative II ensures customer expectations are accurately determined and are fully met, working more than 50% of the time at the customer location.
  • This role involves responding to customer inquiries, providing quotes, handling order entry, and influencing gross profit through negotiation of sale and purchase prices.
  • Motion Industries offers an excellent benefits package including healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

Matching Summary

The Customer Service Representative II ensures customer expectations are accurately determined and are fully met, working more than 50% of the time at the customer location.

Skills & Requirements

Must-have

  • Customer expectation management
  • Product inquiry response
  • Order entry and processing
  • Inventory sourcing and management
  • Cost-effective shipping determination
  • Customer relationship building

Nice-to-have

  • Guidance to less experienced staff
  • Handling challenging inquiries
  • Process improvement driving

Key Requirements

  • High school diploma or GED
  • 3-5 years of related experience
  • Reliability, organization, attention to detail
  • Excellent communication skills
  • Ability to multi-task and time management
  • Strong computer skills
  • Strong negotiation skills
  • Basic product knowledge

Work Rights

Not specified

Tailored Resume

Cover Letter