The Continual Improvement Business Analyst is responsible for driving service improvements across the organisation by leading the end-to‑-‑end Continual Improvement Management (CIM) workflow
Job Summary
The Continual Improvement Business Analyst is responsible for driving service improvements across the organisation by leading the end-to‑-‑end Continual Improvement Management (CIM) workflow.
The role requires solid understanding of ITSM processes, ServiceNow development modules, architectural governance workflows, and user story creation.
This role also gives directly to maturing CIM by demonstrating AI to optimise processes and improve user experience.
Matching Summary
The Continual Improvement Business Analyst is responsible for driving service improvements across the organisation by leading the end-to‑-‑end Continual Improvement Management (CIM) workflow.
Skills & Requirements
Must-have
ITSM processes
ServiceNow development modules
architectural governance workflows
user story creation
AI concepts application
Nice-to-have
Great Place to Work certified
collaborative and creative culture
sustainability commitment
financial stability focus
Key Requirements
ITIL Foundation certification (preferred)
Experience working with ServiceNow in an ITSM environment
Exposure to Agile/Scrum methodologies
Experience with AI tools, automation platforms, or ML enabled workflows