Specialist Customer Care – Intermediary Mortgage Expert

Barclays

Glasgow, Scotland, United Kingdom
Hybrid
Exceptional customer service skills
Experience in telephony-based environment
Mortgage knowledge
You will provide exceptional customer service while resolving complex customer needs

Job Summary

  • You will provide exceptional customer service while resolving complex customer needs.
  • This role requires collaboration with teams across the bank to improve customer care processes.
  • You will guide mortgage applications from start to finish, solving policy queries and navigating technical challenges.

Matching Summary

You will provide exceptional customer service while resolving complex customer needs.

Skills & Requirements

Must-have

  • Exceptional customer service skills
  • Experience in telephony-based environment
  • Mortgage knowledge

Nice-to-have

  • Effective stakeholder management skills
  • Ability to multitask and manage priorities
  • Strong relationship-building skills

Key Requirements

  • Proven experience in customer service
  • Understanding of mortgage products and policies

Work Rights

Not specified

Tailored Resume

Cover Letter