Analista Sênior -(espec Exp Cliente Iii)

Santander

Brazil
**
Incident management and resolution
Coordination with it and governance groups
Communication between business and technical areas
** Santander is seeking a Senior Analyst (Analista Sênior - Espec Exp Cliente III) in Brazil, who will focus on IT/user management and incident resolution within the Super User FX team. The ideal candidate will possess strong technical and regulatory knowledge, particularly related to foreign exchange products and Bacen regulations, alongside excellent communication and coordination skills. **

Job Summary

  • Your mission is to restore crucial operations as quickly as possible after disruptions, ensuring minimization of negative business impact through effective incident registration, classification, diagnosis, resolution, and follow-up.
  • This role requires a combination of technical and business knowledge to act precisely in analyses, coordinating jointly with support/IT teams, governance groups, and technical and business analyses.
  • We offer a comprehensive benefits package including variable remuneration, health and dental assistance, meal vouchers, supplementary pension, life insurance, and more.

Matching Summary

Match Score: 75

** Santander is seeking a Senior Analyst (Analista Sênior - Espec Exp Cliente III) in Brazil, who will focus on IT/user management and incident resolution within the Super User FX team. The ideal candidate will possess strong technical and regulatory knowledge, particularly related to foreign exchange products and Bacen regulations, alongside excellent communication and coordination skills. **

Skills & Requirements

Must-have

  • Incident management and resolution
  • Coordination with IT and governance groups
  • Communication between business and technical areas
  • Proactive risk mitigation
  • Comex products and Bacen regulations

Nice-to-have

  • Customer focus
  • Embrace change
  • Act with speed
  • Teamwork
  • Open communication
  • Systemic thinking
  • Process and team management

Key Requirements

  • Vast knowledge in Comex products
  • Mastery of Bacen registration, settlement, cancellation procedures
  • Experience with incident management platforms (Teams, Email, Pipefy, Service Now)
  • Higher education degree (desirable)

Work Rights

Not specified

Tailored Resume

Cover Letter