Retail Customer Service Officer

Australia Post

Gympie, Australia
Base: $35.01ph increasing to $37.42ph + 12% super;...
On-site
Customer sales and service transactions
Handling and processing cash and payments
Performing australian passport interviews
As a Retail Customer Service Officer, you’ll help Australians service their businesses and build community resilience by delivering excellent customer experiences

Job Summary

  • As a Retail Customer Service Officer, you’ll help Australians service their businesses and build community resilience by delivering excellent customer experiences.
  • The role offers extensive paid training, ongoing support, and career development opportunities within a welcoming team.
  • Australia Post is committed to inclusivity, diversity, and providing a barrier-free recruitment process for all applicants.

Matching Summary

As a Retail Customer Service Officer, you’ll help Australians service their businesses and build community resilience by delivering excellent customer experiences.

Salary

Base: $35.01/hour increasing to $37.42/hour plus 12% Superannuation; Bonus/Equity: Not specified; Benefits: Paid training and Post Perks rewards

Skills & Requirements

Must-have

  • Customer sales and service transactions
  • Handling and processing cash and payments
  • Performing Australian Passport Interviews
  • Stocktaking and record maintenance
  • Lifting up to 16kgs regularly
  • Standing for entire shift

Nice-to-have

  • Team environment
  • Ongoing training and career development
  • Promoting products through up-selling and cross-selling
  • Building customer relationships
  • Inclusive workplace culture

Key Requirements

  • Experience in customer service and/or cash handling
  • Fit to lift up to 16kgs regularly
  • Availability Monday to Friday between 8:45 am and 5:06 pm
  • Must be at least 21 years old for full pay rate

Work Rights

Not specified

Tailored Resume

Cover Letter