Workplace Experience Specialist, Information Technology

BDO

Brisbane, Australia
Hybrid
In-person technology support
Device lifecycle tasks
Frontline support
The Workplace Experience Specialist is the face of IT within BDO offices, delivering high-quality, in-person technology support that underpins our people’s daily productivity

Job Summary

  • The Workplace Experience Specialist is the face of IT within BDO offices, delivering high-quality, in-person technology support that underpins our people’s daily productivity.
  • This role is critical in ensuring a seamless first-day experience for new starters, executing device lifecycle tasks, supporting online meetings, and acting as a local triage for onsite issues.
  • Working for BDO you will be part of a growing and market leading professional services firm with a strong focus on learning and growth, providing on the job training and formal development programs.

Matching Summary

The Workplace Experience Specialist is the face of IT within BDO offices, delivering high-quality, in-person technology support that underpins our people’s daily productivity.

Skills & Requirements

Must-have

  • in-person technology support
  • device lifecycle tasks
  • frontline support
  • walk-up/tech-bar operation
  • troubleshoot hardware issues
  • ITSM ticketing systems

Nice-to-have

  • customer-centric presence
  • collaborative culture
  • fast-paced environment
  • continuous improvement focus

Key Requirements

  • Experience delivering in-person IT support
  • ITIL Foundation certification
  • Experience handling devices including setup
  • Exposure to meeting room/AV support
  • Familiarity with basic ITIL practices

Work Rights

Not specified

Tailored Resume

Cover Letter