Servicenow Itam Lead

BMO Financial Group

33 Dundas Street West, Canada
Base: $94,600.00 - $176,000.00; bonus/equity: not ...
Servicenow cmdb strategy
Cmdb data model enhancement
Csdm alignment
Design, maintain, and enhance the ServiceNow CMDB data model, including CI classes, relationships, lifecycle states, reconciliation, and identification rules

Job Summary

  • Design, maintain, and enhance the ServiceNow CMDB data model, including CI classes, relationships, lifecycle states, reconciliation, and identification rules.
  • Engage stakeholders across infrastructure, cloud, security, architecture, service management, and application teams to define CMDB and ITOM needs.
  • BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.

Matching Summary

Design, maintain, and enhance the ServiceNow CMDB data model, including CI classes, relationships, lifecycle states, reconciliation, and identification rules.

Salary

Base: $94,600.00 - $176,000.00; Bonus/Equity: Not specified; Benefits: Health insurance, tuition reimbursement, accident and life insurance, retirement savings plans

Skills & Requirements

Must-have

  • ServiceNow CMDB strategy
  • CMDB data model enhancement
  • CSDM alignment
  • ITOM modules understanding
  • Discovery patterns
  • Service Mapping patterns
  • CI Class Models

Nice-to-have

  • Stakeholder engagement
  • Process documentation
  • Continuous improvement
  • Mentorship
  • New ServiceNow releases evaluation

Key Requirements

  • Advanced ServiceNow CMDB expertise
  • Deep experience with Discovery and Service Mapping Patterns
  • Strong understanding of CI lifecycles
  • Proven business analysis and documentation skills
  • Experience facilitating workshops

Work Rights

Not specified

Tailored Resume

Cover Letter