Technical Delivery Support Analyst - Peakon

WORKDAY AUSTRALIA PTY

Australia
Fully remote
Saas enterprise software support
Investigate and diagnose issues
Customer relationship management
Handle a queue of support cases, prioritizing issues based on severity and customer impact

Job Summary

  • Handle a queue of support cases, prioritizing issues based on severity and customer impact.
  • Participate in rostered shifts as part of our 24/7 Global Support shifts (Support Around the World).
  • We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.

Matching Summary

Handle a queue of support cases, prioritizing issues based on severity and customer impact.

Skills & Requirements

Must-have

  • SaaS Enterprise software support
  • Investigate and diagnose issues
  • Customer relationship management
  • Object Oriented Programming knowledge
  • Analyze log files
  • Basic SQL syntax knowledge
  • API client experience

Nice-to-have

  • Creative and eager to learn
  • Support colleagues and have fun
  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Web service integrations experience
  • Health monitoring tools experience

Key Requirements

  • 3+ years SaaS Enterprise software experience
  • Basic Object Oriented Programming knowledge
  • Basic SQL syntax knowledge
  • Basic API client experience

Work Rights

Not specified

Tailored Resume

Cover Letter