Job Summary

• The Salesforce CRM Business Analyst serves as a business-aligned functional expert responsible for bridging the gap between the CRM strategy, IT delivery teams, and business stakeholders.
• This role partners closely with business users to clarify enhancement requests, document business processes, identify system dependencies, and translate requirements into well-defined technical specifications for development.
• The Business Analyst ensures CRM initiatives move efficiently through the delivery lifecycle—from idea intake and discovery through solution validation and post-launch value realization.

Matching Summary

Salary

Base: $108,720/year to $201,540/year; Bonus/Equity: Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs; Benefits: Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law, and Discounted Employee Stock Purchase Program

Skills & Requirements

Key Requirements

• 4-7+ years of experience in CRM Business Analysis, Sales Operations, or Salesforce platform roles
• Demonstrated experience translating business requirements into Salesforce solutions
• Experience working in agile delivery environments
• Strong knowledge of Salesforce core objects
• Experience creating process flows, functional specifications, and system documentation
• Familiarity with Salesforce automation tools
• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S.

Work Rights