Client Service Associate (japan)

Saxo Bank Securities Ltd, Japan

Tokyo, Japan
Not specified (assumed to be hybrid/onsite).
Client-facing support
Trading platform proficiency
Crm usage and queue management
Saxo Bank Securities Ltd is seeking a Client Service Associate in Tokyo, Japan, to provide client support and enhance the overall client experience across various channels. The ideal candidate will possess customer service experience, preferably in the financial services sector, and demonstrate attention to detail and strong organizational skills

Job Summary

  • We service all client types from direct retail to institutional, acting as the first point of contact for most clients and assisting with a broad array of queries from trading to funding-related questions.
  • This role will be based in Tokyo, working closely with the global service team to respond to client inquiries promptly, deliver comprehensive support, and contribute ideas to improve communication effectiveness and efficiency.
  • When you work at Saxo, you become a Saxonian and part of a purpose-driven organisation where good ideas are always taken seriously, and where you can make a true impact, with robust career development opportunities.

Matching Summary

Match Score: 75

Saxo Bank Securities Ltd is seeking a Client Service Associate in Tokyo, Japan, to provide client support and enhance the overall client experience across various channels. The ideal candidate will possess customer service experience, preferably in the financial services sector, and demonstrate attention to detail and strong organizational skills.

Skills & Requirements

Must-have

  • Client-facing support
  • Trading platform proficiency
  • CRM usage and queue management
  • Compliance rules and risk management
  • Excellent spoken and written English

Nice-to-have

  • Passion for excellent customer service
  • Curious and invested in the world
  • Open feedback culture
  • Diversity and inclusion valued

Key Requirements

  • Minimum Diploma holder
  • 1-2 years customer service experience
  • JSDA licensed holders preferred
  • Able to work scheduled shifts and overtime

Work Rights

Not specified

Tailored Resume

Cover Letter