Site Reliability Engineer, Govcloud Incident Response (gir)

Salesforce

Denver, CO, USA
Base: $117,200 - $176,700 annually; bonus/equity: ...
99.99% uptime for customer-facing services
Incident management and root cause analysis
Automate detection and resolution of recurring issues
Ensure 99.99% uptime for customer-facing services by proactively monitoring and maintaining the health of supporting systems

Job Summary

  • Ensure 99.99% uptime for customer-facing services by proactively monitoring and maintaining the health of supporting systems.
  • Act in key support roles during major incidents and participate in technical incident reviews for problem management.
  • Automate the detection and resolution of recurring issues in the production environment and help create and improve current processes to reduce operational and engineering toil.

Matching Summary

Ensure 99.99% uptime for customer-facing services by proactively monitoring and maintaining the health of supporting systems.

Salary

Base: $117,200 - $176,700 annually; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • 99.99% uptime for customer-facing services
  • Incident Management and Root Cause Analysis
  • Automate detection and resolution of recurring issues
  • TCP/IP related technologies expertise
  • CLI enterprise support of Unix variants
  • AWS/C2S based infrastructure experience
  • 24/7 on-call rotation availability

Nice-to-have

  • AI-driven automation for routine tasks
  • Continuous improvement and innovation
  • Collaborative and innovative culture
  • Agile Process and DevOps practices
  • Resilience engineering and Safety II concepts
  • AI/ML concepts for operational insights

Key Requirements

  • U.S. citizen (U.S. born or naturalized) without dual citizenship
  • Bachelor’s degree in Computer Science, Engineering, or related field
  • Systems engineering experience in enterprise-scale internet service
  • Proficiency in scripting with Python, Go, or other languages
  • Experience with incident management and ITIL service operations

Work Rights

Must have U.S. citizenship and obtain U.S. government background clearance

Tailored Resume

Cover Letter