Global Hosting Services - Service Manager

PwC IT Services Limited

Fully remote
It service management
It infrastructure and cloud services
24/7 iaas and paas operations
The Service Manager will be a member of the Global Hosting Services (GHS) Service Management & Compliance team, ensuring new cloud services and major enhancements are thoroughly prepared for operational readiness

Job Summary

  • The Service Manager will be a member of the Global Hosting Services (GHS) Service Management & Compliance team, ensuring new cloud services and major enhancements are thoroughly prepared for operational readiness.
  • This role bridges Product, Engineering, Operations, and global stakeholders to translate business requirements into operational models, validate technical and process readiness, and facilitate seamless service adoption into the GHS support framework.
  • The GHS Service Manager plays a critical role in ensuring that new services are delivered efficiently, securely, and in alignment with PwC standards.

Matching Summary

The Service Manager will be a member of the Global Hosting Services (GHS) Service Management & Compliance team, ensuring new cloud services and major enhancements are thoroughly prepared for operational readiness.

Skills & Requirements

Must-have

  • IT Service Management
  • IT infrastructure and cloud services
  • 24/7 IaaS and PaaS operations
  • Product, Engineering, Operations collaboration
  • Service delivery and operational readiness
  • Data-driven decision support
  • Customer consultation

Nice-to-have

  • Excellent communication abilities
  • Proactive problem-solving
  • Influence across departments
  • Agile, open-minded
  • Innovative ideas implementation
  • Remote, geographically dispersed environment
  • Self-management and independent task management

Key Requirements

  • Bachelor's degree in IT or related field
  • 7 years in IT
  • 3 years in IT Service Management
  • ITIL certification preferred
  • SAFe or PMP certification preferred
  • Azure Fundamentals preferred
  • SAFe or Agile framework knowledge
  • Cloud infrastructure fundamentals (Azure, AWS, GCP)
  • Experience in multiple ITIL processes
  • Establishing KPIs and driving continual service improvements
  • ServiceNow experience highly beneficial

Work Rights

Not specified

Tailored Resume

Cover Letter