Director Of Quality Insights & Analytics

Probe Group

Develop centralized quality strategy
Analyze speech analytics data
Oversee quality monitoring programs
The role involves developing and executing a comprehensive centralized quality strategy aligned with global business objectives

Job Summary

  • The role involves developing and executing a comprehensive centralized quality strategy aligned with global business objectives.
  • Candidates will leverage modern technologies such as speech analytics and automated scoring to ensure monitoring effectiveness.
  • The position requires leading a team of Quality Managers and Analysts while acting as a trusted advisor to senior leadership.

Matching Summary

The role involves developing and executing a comprehensive centralized quality strategy aligned with global business objectives.

Skills & Requirements

Must-have

  • Develop centralized quality strategy
  • Analyze speech analytics data
  • Oversee quality monitoring programs
  • Lead Quality Managers and Analysts
  • Ensure PCI and GDPR compliance

Nice-to-have

  • Foster collaborative team environment
  • Drive innovation in function
  • Build relationships with clients
  • Work autonomously with initiative

Key Requirements

  • Relevant tertiary qualifications in management or business
  • Substantial experience in similar role
  • Experience working directly with clients
  • 2 years plus experience in customer service or sales

Work Rights

Not specified

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