Senior Program Manager – Customer Success

3Shape AS

Copenhagen, Denmark
On-site
Proven track record driving customer success
Strong project management skills
Commercial expertise and strategic alignment
3Shape AS is seeking a Senior Program Manager for Customer Success in Copenhagen, Denmark, to enhance customer engagement and satisfaction through strategic initiatives. The ideal candidate will possess strong project management skills and a proven track record in driving customer success in a global context

Job Summary

  • The role involves shaping the future of the newly established Customer Success function globally by developing strategic initiatives.
  • You will lead the development of customer programs focused on improving onboarding, adoption, retention, and customer lifetime value.
  • The position requires establishing strong relationships with local Customer Success teams across all regions to ensure alignment and execution.

Matching Summary

Match Score: 85

3Shape AS is seeking a Senior Program Manager for Customer Success in Copenhagen, Denmark, to enhance customer engagement and satisfaction through strategic initiatives. The ideal candidate will possess strong project management skills and a proven track record in driving customer success in a global context.

Skills & Requirements

Must-have

  • Proven track record driving customer success
  • Strong project management skills
  • Commercial expertise and strategic alignment
  • Experience developing customer programs and tools
  • Ability to collaborate with cross-functional teams

Nice-to-have

  • Passion for building strong relationships
  • Consulting background in customer success
  • Deep understanding of best practices
  • Excellent communication and presentation skills

Key Requirements

  • Proven track record in global commercial initiatives
  • Extensive experience in Customer Success program development
  • Strong analytical and problem-solving capabilities

Work Rights

Not specified

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