Head Of Human Interactions & Partnerships

ING

Madrid, Spain
Hybrid
Human-led sales strategy
Assisted sales models execution
Strategic partnership management
This role is accountable for driving customer acquisition and development through assisted sales channels and strategic partnerships, complementing and amplifying digital sales performance

Job Summary

  • This role is accountable for driving customer acquisition and development through assisted sales channels and strategic partnerships, complementing and amplifying digital sales performance.
  • The Head of Human Interactions & Partnerships works in close partnership with the Head of Digital Sales, ensuring seamless orchestration between digital and human interactions across the full customer lifecycle.
  • ING offers a flexible work model, restaurant cards, on-site amenities like a gym and doctor, comprehensive health and life insurance, flexible remuneration, and free company shuttles.

Matching Summary

This role is accountable for driving customer acquisition and development through assisted sales channels and strategic partnerships, complementing and amplifying digital sales performance.

Skills & Requirements

Must-have

  • Human-led sales strategy
  • Assisted sales models execution
  • Strategic partnership management
  • Customer acquisition and development
  • Cross-channel orchestration

Nice-to-have

  • Inspirational people leader
  • Agile methodologies
  • Sustainability focus
  • Diversity and inclusion culture

Key Requirements

  • Mandatory experience in Business Banking
  • Proven leadership experience
  • Experience in regulated environments
  • Bachelor's degree required
  • Spanish and English proficiency required

Work Rights

Not specified

Tailored Resume

Cover Letter