ZoomInfo is seeking a Customer Onboarding Manager to lead the onboarding process for its customers in Chennai, India. The ideal candidate should have experience in customer success or project management, preferably in a SaaS environment, and possess strong organizational and communication skills
Job Summary
This role is responsible for leading and managing the complete onboarding process for all ZoomInfo customers, ensuring a smooth and timely implementation experience.
You will serve as the primary point of contact, coordinating with cross-functional teams to align goals, timelines, and deliverables while driving customer satisfaction.
The position requires managing multiple simultaneous onboarding projects and ensuring a seamless transition to Customer Success and Account Management teams.
Matching Summary
Match Score: 85
ZoomInfo is seeking a Customer Onboarding Manager to lead the onboarding process for its customers in Chennai, India. The ideal candidate should have experience in customer success or project management, preferably in a SaaS environment, and possess strong organizational and communication skills.
Skills & Requirements
Must-have
3 to 5 years customer success experience
Project management in SaaS environment
Salesforce CRM proficiency
B2B solution implementation support
Cross-functional team collaboration
Nice-to-have
ZoomInfo certification preferred
Thought leadership on product best practices
Fast-paced environment adaptability
Strong presentation and communication skills
Mentorship capabilities for customers
Key Requirements
Bachelor degree required
3 to 5 years of customer success or project management experience