Lead operational ownership of client relationships
Subject matter expert across client plans
Build and maintain key account relationships on a global scale coupled with an excellent opportunity for future personal development
Job Summary
Build and maintain key account relationships on a global scale coupled with an excellent opportunity for future personal development.
Own and manage day-to-day client relationships, acting as the primary point of contact for clients and key stakeholders.
Partner with Relationship Management and Senior Account Managers to support key accounts, influence strategic and commercial decisions, and identify efficiencies.
Matching Summary
Build and maintain key account relationships on a global scale coupled with an excellent opportunity for future personal development.
Skills & Requirements
Must-have
Build and maintain key account relationships
Lead operational ownership of client relationships
Subject matter expert across client plans
Lead issue resolution and escalation management
Strong communicator with proactive, client-focused mindset
Experience in operational Account Management
Nice-to-have
Genuine interest in share plans industry
Multilingual capabilities
Develop technical skills (SQL, html, databases)
Key Requirements
Experience in operational Account Management
Transferable skillset
Technical minded and solution oriented
Excellent communication skills
Stakeholder management skills
Previous customer service experience in financial services
Ability to build detailed understanding of assigned clients