Senior Director, Global Platform Experience & Design Strategy
Johnson & Johnson
Raritan, New Jersey, United States of America
Base: $178,000 to $307,050 usd; bonus/equity: elig...
Hybrid
Global platform ux vision
Crm design system
User research strategy
The Senior Director, Global Platform Experience & Design Strategy Lead will own the end-to-end UX vision, design, and experience governance for CRM products across North America, EMEA, LATAM, and APAC
Job Summary
The Senior Director, Global Platform Experience & Design Strategy Lead will own the end-to-end UX vision, design, and experience governance for CRM products across North America, EMEA, LATAM, and APAC.
This role partners closely with the Transformation Lead for the CRM program, Global Business Product Owners, Technology, and regional business teams across functions to ensure a consistent, intuitive, and accessible user experience across regions and roles.
Johnson & Johnson is committed to providing an inclusive work environment where each person is considered as an individual and to providing an interview process that is inclusive of our applicants’ needs.
Matching Summary
The Senior Director, Global Platform Experience & Design Strategy Lead will own the end-to-end UX vision, design, and experience governance for CRM products across North America, EMEA, LATAM, and APAC.
Salary
Base: $178,000 to $307,050 USD; Bonus/Equity: Eligible for long-term incentive program; Benefits: Medical, dental, vision, life insurance, disability, retirement plan, savings plan, paid time off
Skills & Requirements
Must-have
Global Platform UX vision
CRM Design System
User research strategy
Usability validation
UX governance
Cross-regional consistency
Nice-to-have
Human-centered design methods
Inclusive leadership
Test-and-learn approach
Executive storytelling
Key Requirements
10 to 12 years Pharmaceutical or Lifesciences experience
Enterprise platform or CRM experience
Proven leadership owning UX strategy
Experience building and scaling design systems
Demonstrated ability to lead research-driven design
Strong cross-functional influence
Strong analytical orientation
Excellent communication and executive storytelling