Technical Support Engineer

Aveva Group

Hyderabad, India
Hybrid
Cloud applications
Licensing
Networking
Serve as the first point of contact for technical support requests from global customers via phone, email, and ticketing systems

Job Summary

  • Serve as the first point of contact for technical support requests from global customers via phone, email, and ticketing systems.
  • Deliver support aligned with industry best practices and document operational procedures to create knowledge base articles for continuous improvement.
  • AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries, driving digital transformation across industries.

Matching Summary

Serve as the first point of contact for technical support requests from global customers via phone, email, and ticketing systems.

Skills & Requirements

Must-have

  • Cloud Applications
  • Licensing
  • Networking
  • Hosting technologies
  • Troubleshoot network, OS, server issues
  • Cloud-based solutions support

Nice-to-have

  • Continuous improvement
  • Process optimization
  • Service excellence initiatives
  • Positive, proactive attitude

Key Requirements

  • 3 to 5 years experience
  • BE / B.Tech or equivalent degree
  • Hands-on experience with Cloud-based applications
  • Broad knowledge of IT client support
  • Strong understanding of PC configuration, VPN, and Firewall

Work Rights

Not specified

Tailored Resume

Cover Letter