Global Command Centre - Monitoring & Support Analyst

Unisys

Bangalore, India
Real-time monitoring
Incident detection and triage
It infrastructure and applications monitoring
The Global Command Center (GCC) Monitoring & Support Analyst is responsible for real-time monitoring, incident detection, triage, and operational support for a large global enterprise

Job Summary

  • The Global Command Center (GCC) Monitoring & Support Analyst is responsible for real-time monitoring, incident detection, triage, and operational support for a large global enterprise.
  • The analyst will monitor critical IT infrastructure and applications, including network devices (switches), Windows servers, endpoints, and business-critical applications.
  • Key Responsibilities include Monitoring & Observability, Incident & Problem Management, and L1/L2 Support Operations.

Matching Summary

The Global Command Center (GCC) Monitoring & Support Analyst is responsible for real-time monitoring, incident detection, triage, and operational support for a large global enterprise.

Skills & Requirements

Must-have

  • real-time monitoring
  • incident detection and triage
  • IT infrastructure and applications monitoring
  • proactive alert management
  • log analysis
  • ServiceNow
  • 24x7 shift operations

Nice-to-have

  • ownership and accountability
  • clear and precise communication
  • attention to detail
  • situational awareness

Key Requirements

  • 2-4 years relevant experience
  • ITIL Foundation certification
  • Microsoft MCP / AZ-900 certification
  • Network+ / CCNA basics certification
  • New Relic performance monitoring certifications

Work Rights

Not specified

Tailored Resume

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